AC Installation
Right-sized replacement systems, installed with the ductwork, airflow and refrigerant charge verified.
Learn moreHeat Pumps
Heat Pump Repair, Installation & Ductless Systems
Air-source and ductless mini-split systems that heat and cool from a single piece of equipment.
A heat pump is an air conditioner that can run in reverse, moving heat into the house in winter and out of it in summer. Because it moves heat rather than creating it, it can deliver more heat energy than the electrical energy it consumes.
Most heat pump complaints trace back to controls and staging rather than the equipment itself. If the thermostat is configured to bring on backup electric heat too early, the house stays warm but the bill climbs. Correct staging and balance-point setup usually fixes that.
Ductless mini-splits solve problems ductwork cannot reach: converted garages, additions, sunrooms and older homes with no duct space. Each indoor head is controlled separately, so you are not conditioning rooms nobody is in.
What the visit covers
- Heat pump diagnosis including defrost and reversing valve
- Ducted and ductless mini-split installation
- Auxiliary and backup heat setup and staging
- Zoning for additions, garages and finished attics
- Controls configured so backup heat does not run unnecessarily
Signs you need this
- The system heats weakly in cold weather
- Ice builds on the outdoor unit and does not clear
- The backup heat strips run almost constantly
- A room or addition never matches the rest of the house
- The outdoor unit runs but the mode never switches
24/7 Emergency HVAC Service
Call our main line and describe the problem — we will tell you the soonest we can be there.
Related
Often booked with this
Furnace Installation
Replacement heating systems sized for your home, with venting and combustion air done to code.
Learn moreThermostats & Controls
Smart and programmable thermostats wired, configured and staged correctly for your equipment.
Learn more
Questions
Heat Pumps questions
Common questions about Heat Pumps. Anything else, call (602) 203-2395.
Not covered here? Ask us directly — describing the symptom over the phone is usually faster than reading about it.
(602) 203-2395That pattern — called short-cycling — usually means the furnace is overheating and tripping its limit switch, most often because of a clogged filter or restricted return air, or that the flame sensor is dirty and the burner is dropping out shortly after ignition. Replace the filter first, then have the sensor and airflow checked.
Heat pump supply air is cooler than furnace air — typically around 90–100°F, which is below body temperature and can feel cool at the register even though it is heating the house. Periodic defrost cycles, where the outdoor unit steams and the indoor fan pauses, are also normal in cold, damp weather.
Next step
Book Heat Pumps
Tell us the symptoms and we will bring the right parts on the first visit.
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